Partner Sandbox

A partner sandbox is Marketo instance that is used by LaunchPoint Partners during the software development lifecycle.   Partners use their sandbox to learn the ins  and outs of the Marketo UI, and to gain access to Marketo API services.

Once a partner has been accepted into  the LaunchPoint Technology Partner Program, a complimentary partner  sandbox is provisioned.  In most respects, a partner sandbox is functionally equivalent to a production instance.  Partner sandboxes do not have add-on modules installed, and have fixed capacity limits in place.  Below is a FAQ followed by a summary of partner sandbox capabilities.

FAQ

How much does a partner sandbox cost?

Free of charge.

How do I obtain a partner sandbox?

By becoming a LaunchPoint Technology Partner.  You can begin that process by filling out this form.

How long does it take to receive my partner sandbox?

Once you have been accepted into the LaunchPoint Technology Partner program, the provisioning process takes 2-3 weeks.  This varies depending on the number of requests that we have in the pipeline.

Keep an eye out for an email with the subject “Welcome to Your Marketo Developer Sandbox”.  You should check your Spam and Junk email folders in case the email is accidently routed there.  If after 3 weeks, you still haven’t received notification, send email to launchpointhelp@marketo.com.

How do I access my partner sandbox?

Once your partner sandbox has been provisioned, you will receive an email with subject “Welcome to Your Marketo Developer Sandbox” that contains login information.  You must login and  change your password within 48  hours, otherwise  your password will expire.

What if my password expires and I am locked out?

Send email to supportfeedback@marketo.com.  Include the account details that are located at the bottom of your “Welcome to Your Marketo Developer Sandbox” email (Account  Name, Account Prefix, Munchkin ID).

How come my login is a non-existent email address?

The “Welcome to Your Marketo Developer Sandbox” email contains a login of the form “dev@<company_name_here>.com” which is not an actual email address.  This login is simply a machine-generated string that is created during the provisioning process.  The recipient of the email is the actual email address that is associated with the partner sandbox.

Can I have more than one partner sandbox?

No.

How does my partner sandbox differ from a production instance?

There are several differences:

  • Free of cost
  • Limits cannot be increased
  • Add-ons are generally not available
  • Reduced API Calls quota  (10k calls/day maximum)
Is my partner sandbox prepopulated with lead and/or program data?

No. You may import leads or program templates using the Marketo UI, or create them programatically using the REST API.

What if I have technical questions about developing against Marketo APIs?

The best way to get technical questions answered is to leverage the Marketing Nation Community.  The Developers forum is very active, and is an excellent resource.  Access this resource using your partner sandbox credentials.

Another resource is our weekly Developer API Office Hours webinar.  This is an open Q&A session with Marketo Platform team members.  All LaunchPoint Technology Partners receive access to this resource.  If you need help with access, send email to  launchpointhelp@marketo.com.

 

Capabilities Summary

Cost

There is no cost associated with a sandbox.  The sandbox is automatically provisioned after acceptance into the LaunchPoint Technology Partner program.

Number of Sandboxes

There is a limit of one sandbox per LaunchPoint Technology Partner.

API Calls Quota

The number of API Calls is limited to a maximum of 10,000 per day.

Lead Database Size

The number of records in the lead database is limited to a maximum of 10,000.

Email Volume

The number of email sends is limited to a maximum of 30 per day.

Number of Custom Objects

The number of custom objects is limited to a maximum of 2.

Number of Users

The number of users is limited to a maximum of 25.

Workspaces & Partitions

By default, Workspaces & Partitions functionality is not enabled.  This can be enabled by sending a request to launchpointhelp@marketo.com.   Be sure to include Account  Name, Account Prefix, and Munchkin ID with your request.

Add-Ons

Add-ons are generally not available.  If an add-on is absolutely required to support your integration, send a request to launchpointhelp@marketo.com.  Be sure to include Account  Name, Account Prefix, and Munchkin ID with your request.